After Sales Service

For assistance to retrieve the workshop that prepared your order, please contact OPEQ Processing Center.  You will be provided with the appropriate contact to help solve your issues quickly and efficiently.

Consult the repertory of our workshops

Please note that any reference to OPEQ below includes automatically its workshops partners.

1. Basic warranty

OPEQ provides a three (3) months basic warranty, starting on delivery date, for all types of equipment thru its program.

2. Extended warranty

Our low cost systems (excluding our basic models) are guaranteed one (1) year or three (3) years, starting on delivery date.

3. Fixing or replacing equipment under warranty

If OPEQ is notified of defects during warranty time limits, the workshop will decide whether to repair or replace the defective product. The guarantee is honored only in the workshop.

4. Red carpet offers to schools

OPEQ offers an exclusive five (5) years warranty for our Professional and Performance computers distributed as part of the offer “Red carpet offers to schools”.

Conditions
1. Upon receipt of the order, if the client notices that material received is missing or has been damaged during transport, he must make a claim within a period of fifteen (15) days following the date of receipt and possession of the equipment. After which, the shipping will be deemed compliant.

2. For any reason, if the client wants to return merchandise that has been ordered and received, he must notify OPEQ within a period of fifteen (15) days following the date of delivery. After this deadline, no merchandise will be taken back.

Return conditions

• To return equipment, the client must contact the request center.
  • Phone: 1 877 617-6737 – extension 22
  • E-mail: demande@opeq.qc.ca
• A restocking fee of twenty percent (20%) of the value of the product could be billed to the client for the returned merchandise.
• In the event that the goods to be returned do not incur any initial costs, a fixed amount of ten dollars ($ 10.00) per device is charged.
• Windows licenses are non refundable.
• Transportation fees will be at the client’s expense for the return of the equipment.

3. In case of defect, transportation fees are shared 50-50 between the client and OPEQ:

• The client pays the transport costs to send back the equipment to the workshop;
• The workshop pays the transport costs to return the equipment to the client.

4. All devices sent for repair that are not defective will be returned at the sender’s expense. Moreover, in such a case, the time allocated to the verification of the material may be billed to the client, at the discretion of OPEQ.

5. Returned equipment must be properly packaged. In case of damage due to poor packaging, OPEQ may decide to forfeit the warranty or to request a payment for the complete replacement of the equipment. In any case, OPEQ will inform the client of the situation beforehand.

Exceptions

6. Problems related to the use and/or installation of new software are not covered by warranty.

7. The warranty does not apply to a defect if OPEQ finds that the equipment has been inadequately used or maintained by the client.

Program CLIC-OPEQ Warranty

• Laptops (POR-EC009 and POR-EC010) are guaranteed 1 year.
• Desktop computer (ORD-EC015 and ORD-EC016) are guaranteed 1 year.
• Monitor, keyboard and mouse are also guaranteed 1 year.
• Webcam and Headphones are guaranteed 3 months.
• OPEQ is not responsible for technical assistance in the use of computer equipment or software.